Customer Consultant

Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange – starting 26th January 2026!

• Salary:Starting from £25,396.80 (based on 40 hrs per week) & rising depending on experience.
• Hours:Option to choose from a35, 37.5 or 40 hour contractwith added flexibility to condense your hours across4 or 5 days a week.
• Bonus:Fantastic monthlybonus where you could earn around an extra£2000 per year.
• Shifts:We are open Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, you will work on arotational shift patternwithin those hours which include1 in 3 Saturdays, But don’t worry we’ll give you a day off during the week prior to your Saturday shifts.
• Training:4 weeks with a dedicatedL&D Trainersupporting you.
• Hybrid working- once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work life balance!
• 31 days holiday (pro rata)- including all bank holidays.

Wescot Credit Servicesare on the lookout forCall Centre Agentsto join ourBFI Teamstarting26th January 2026!. We are looking forteam players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Iin this role, you will be the first point of contact for customers, providing them with the support and empathy they need to achieve financial wellbeing.

As a Call Centre Agent at Wescot you will:

• Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
• Use active listening skills and questioning techniques to support our customers on their route back to financial health.
• Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.

You’ll begin the role with a4-week trainingprogramme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Hull office,Monday – Friday: 8.30am – 4.00pm

Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40-hour contract.

Our team here atWescot Credit Serviceshave done some amazing initiatives this year all in aid of improving ourwell-being. We understand the importance of feelingvaluedand taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.

We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.

If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

WescotCredit Servicesis a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusionare very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.