Data drives our thinking and we invest significantly in growing our knowledge to help lead the industry. Our Consumer Credit Research Institute (CCRI) partners with universities, non-profits and policy agencies to research consumer financial behavior, exploring how people get into financial trouble and how to break the cycle.
Integrity, trust and fairness are important. We were the first – and remain the only – company in our industry with a Consumer Bill of Rights. A clear code of compliance means that we’re very transparent in our dealings with our consumers and they know that they can trust us to be fair.
We work with people at risk every day, so we’re passionate about causes like affordable housing and access to food. We’ll also support the causes near to your heart, with volunteer grants and matching donations. It’s all part of being a company that understands and supports local communities.
With operations and investments in 15 countries, Encore Capital Group’s subsidiaries purchase portfolios of consumer receivables from major banks, credit unions, utility providers and municipalities, and partner with individuals as they repay their obligations and work toward financial recovery. Everything we do is supported by a principled approach and clear values. We have integrity, we collaborate, we respect others and we’re fair to people. We always aim to achieve breakthrough results.
As an organization, we understand that employees feel more valued and perform better when they are recognized, rewarded and given the support to enjoy their lives outside work. Our compensation package is competitive and supplemented by a wide range of health care and wellbeing benefits, as well as opportunities to learn new skills and volunteer in our local communities.
Being understanding of the challenges other people face is vital for our Account Managers. Our teams have the empathy, knowledge and communication skills to help people back towards financial recovery. If you’re a self-starter, who can listen to individuals, build trust and respect, and identify the real issues, you can enjoy unlimited earning potential, incentives and career development.