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Brighter Future

When You Join Our Team, We Join Yours

Whether you're just starting out or looking for something new, we invite you to explore a career with us. MCM knows that our people drive our success, are our innovation, and shape our future. Here you will create real, meaningful change in the lives of our consumers, colleagues, and communities. At MCM, we won’t just work together; we’ll craft an extraordinary workplace together.

Senior HR Project Manager

San José, Provincia de San José
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Job Description

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Senior HR Project Manager is responsible for managing cross-functional, strategic annual and ad-hoc initiatives for the Human Resources department. This individual will use project management tools and methodologies to support and/or lead project teams through the entire project management/process improvement lifecycle.

Responsibilities
Lead or support cross-functional teams in scope definition, process analysis, problem solving, recommendations and overall project execution. Oversees the planning and implementation of new Human Resources initiatives and processes.

Leads and coordinates all aspects of a diverse, multi-disciplinary Human Resources (HR) project or multiple HR projects, including process re-engineering. Create project plans, track and monitor results, prepare status reports, facilitate project meetings and help drive projects through to completion.

Utilize project management tools, systems, templates and processes to organize and drive project work according to the project plan, key deliverables and milestones.

Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals are met. Proactively identify project risks, develop mitigation plans and work cross functionally to ensure successful project execution.


Education

Required: Bachelor

Preferred: Master or Advanced

Language

Required: English



Experience

Required: Minimum of 5 years in a project management role. Ability to capture key project metrics  and proficient in MS Office Suite, Project Scheduling tools, and Process Mapping tools. Strong critical thinking, communication skills, business acumen, organizational skills. Detail oriented. Financial/business case analysis, facilitation and execution skills.

Preferred: Minimum of 8 years in a project management role; preferably, experience working for a publicly traded company. Review data points and able to synthesize information to make recommendations to leadership; comfortable with senior levels of leadership; able to work cross-functionally with various departments.

#LI-MCM

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocr@mcmcg.com.

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Success Profile

No matter the role, our most successful team members embody a winning combination of these qualities.

  • Drive for Results
  • Innovation and Agility
  • Leading and Enabling Change
  • Building Effective Partnerships
  • Developing Self and Others

Our Total Rewards Package

We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.

  • Holistic Wellness

    We’re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!

  • Work-Life Balance

    Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.

  • Healthcare

    Take advantage of comprehensive healthcare plans and options to ensure your continued health, such as an on-site psychologist, INS medical insurance, and private medical insurance, which includes dental and optical coverage.

  • Perks

    Enjoy a daily meal subsidiary and on-site cafeteria, free underground parking, rest and relaxation areas, free guest internet access, game room, gym area, and Workers Association.

  • Career Path & Development

    Grow at MCM with comprehensive paid training and development programs—including our very own MCM Academy—as well as a promote-from-within philosophy.

  • Pay & Bonuses

    Earn a competitive salary. All employees are eligible for uncapped incentives or annual bonus compensation.

  • Awards & Recognition

    Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs or even all-inclusive vacations.

  • Tuition Assistance

    Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.

  • Asociación Solidarista

    Secure your financial future and save for what matters most — contribute 5% of your pay, and we'll add an additional 3% to fuel your future plans.

Our Values In Action

Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people – we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact.

The Encore Promise

The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people’s feedback and is rooted in real experiences of people working at Encore.

Inclusion and Belonging

We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work.

Improving Our Communities

Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere.

You get to work with extraordinarily talented, dedicated people. It’s not the kind of place where you succeed when someone else fails. We’re a consensus-driven company that’s built on trust.

Ryan Bell, Midland Credit Management President of Midland Credit Management

Life At MCM

Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success.

Celebrating Our Achievements

Great Place to Work Certified – 2024-2025 – Costa Rica
Costa Rica Ministry of Environment & Energy - Blue Flag Ecological Certification
Together for Everyone's Wellbeing - CR's Ministry of Labor and Social Security and the National Occupational Health Council
CR Ministry of Labor and CR Occupational Health Council – Wellness Week Recognition for Promoting and Supporting Work Wellbeing

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