Transfer Agent I

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Transfer Agent (TA) is responsible for responding incoming consumer phone calls and/or performing outbound calling to stablish consumer account ownership - Right Party Contacts (RPCs) - and then transferring  those consumers to an Account Manager. The job function is highly regulated internally and externally, therefore, pointed by pre-established scripts and procedures requiring adherence.

Responsibilities:

• Route verified consumers to specific departments.

• Document interaction in CRM System.

MINIMUM REQUIREMENTS

• High School Diploma (Bachillerato en Educacion Media).

• English B1.

• +18 years old.

• PC skills (Office tools).

• Problem solving, time management, organizational & customer service skills.

• Preferred: +1 year of experience in call centers.

PREFERRED QUALIFICATIONS

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Effective problem solving; time management/organizational skills; customer service skills; conflict management skills;

• Ability to communicate assertively and work by objectives

• Proficiency in the use of standard computer applications/systems; intermediate knowledge on Microsoft outlook; proficient in the usage of the full Microsoft office suite

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocr@mcmcg.com.