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Encore Means More

Field Collections Agent

Harlow, United Kingdom
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Location: Within a 90-minute travel radius of your home (applicants must reside within Harlow) Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved

Do you:

  • Hold a full UK driving licence and have access to a vehicle?
  • Prefer working independently, outdoors, and engaging with people face-to-face?
  • Value flexibility and autonomy in your schedule?

If that sounds like you, Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

  • Visit customers to resolve outstanding arrears and discuss payment options
  • Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
  • Accept payments, set up repayment plans, and re-engage customers with client services
  • Educate customers about the potential consequences of non-payment
  • Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. You’ll visits will be scheduled across the following operating window:

  • Monday–Friday: 8am–8pm (minimum of 10 hours between 4pm–8pm)
  • Saturday: 9am–1pm (optional, counts toward core hours)

Perks & Benefits

  • 31 days holiday (incl. bank holidays + December shutdown)
  • Fuel card for business use
  • Uncapped monthly bonuses (£200–£400 typical)
  • Comprehensive 5-week induction programme
  • Ongoing training and professional development
  • Access to Medicash and Employee Assistance Programme

 Requirements

  • Clear criminal record
  • No CCJs, IVAs, or bankruptcies in the last 6 years
  • Full driving licence (max 6 points), own car, and business insurance
  • Tech-savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD

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