Senior Asset Engineer

The individual responsible to perform below mentioned tasks in organization:

Timely providing 100% correct data to the business counterparts

Tracking and updating all assets in SNOW as well as in master inventory

Take care of all procurement tasks

Timely closure of all SNOW and workday tickets

Store/ Inventory management

Manage weekly, quarterly, yearly, internal, and external audit.

Manage customer escalation in professional manner, timely closure to the same.

Process documentation and implementation

New joiner training and upskilling

Build quality tracker, update, and maintain them

Proficient in organization tools and processes

Perform all BAU tasks as per business requirement

Managing asset lifecycle of company’s IT inventory

Work independently and or lead projects as assigned to successful completion.

RESPONSIBILITIES

Good exposure and hand-on knowledge in currently used SNOW, Workday, CMDB tools  25%

Should have good hardware understanding of desktop, laptop, Network printers, IP Phone etc. and have knowledge of relevant IMAC / Asset lifecycle management processes  20%

Responsible for providing requested reports without any glitches, data management, handle customer escalation efficiently and asset tracking  25%

Auditing and manage respective documentation  20%

Ticket Management (Assignment, Monitoring) also Make sure tickets are closed within agreed SLA. Handel and revert on escalated emails to users which required immediate attention. Help desktop team with providing required hardware in designated time  10%

MINIMUM REQUIREMENTS

EDUCATION:  Bachelor's                  FIELD OF STUDY:  Computer Science and or relevant work experience

EXPERIENCE:  7 -10 Years

CERTIFICATION(S):  ITIL, CMDB, SNOW, Microsoft tools

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Perform daily and long-term operational and strategic management of hardware and software
• Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools
• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
• Ensure effective management of the CMDB and that the content contained is accurate
• Provide supervision to staff of procurement analysts
• Managing and maintaining inventory databases and records of information such service agreements, and warranties for the organization’s hardware.
• Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports
• Proven ability and experience in executing strategic asset management processes successfully
• Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle
• Responsible to ensure e-waste disposal and increase efficiency by making the best use of existing IT asset hardware and avoiding excess asset purchases.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Strong documentation skills.
• Ability to present ideas in user-friendly, business-friendly, and technical language.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong vendor management and negotiation skills
• Strong knowledge of IT Service Management processes, ServiceNow experience, as well as experience with Discovery tool

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor's                 

CERTIFICATION(S):  ITIL, CMDB, SNOW, Microsoft tools

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com