Life At Wescot
Our colleagues tell us how they feel about working with us across Cabot’s brands and UK sites.
Customer Consultant
Hull, United KingdomJob Description
Customer Consultant
Hull (HU1 3HA) – just a short walk from Hull Interchange
Start date: 15th June 2026
At Wescot Credit Services, we believe great customer service can make a genuine difference. We’re on the lookout for passionate, resilient Customer Consultants to join our BFI Team, supporting customers on their journey back to financial wellbeing.
If you’re empathetic, a great listener and thrive in a people‑focused role, we’d love to hear from you.
What’s in it for you?
- Salary: Starting from £26,500.76 (based on 40 hours), rising with experience
- Bonus: Fantastic monthly bonus – earn up to £2,000 extra per year
- Holiday:31 days (pro rata), including bank holidays
- Training:4 weeks of structured, supportive training with a dedicated L&D Trainer
- Hybrid working: Once your fully competent and confident in the role, enjoy the flexibility of blending home and office working
- Career with purpose: Be part of a business that truly cares about customers and colleagues
Flexible working that fits your life
- Choose from 35, 37.5 or 40 hours per week
- Condense your hours over 4 or 5 days
- We are open Monday–Friday, 8am–8pm and Saturdays, 8am–4pm. You will work on a rotational shift pattern between those hours.
- 1 in 3 Saturdays only – with a weekday off before your Saturday shift
What you’ll be doing
As the first point of contact, you’ll support customers through meaningful conversations that really matter:
- Handle inbound and outbound calls with professionalism and care
- Use active listening and questioning to understand individual circumstances
- Identify vulnerability and ensure customers receive the right support
- Deliver difficult news with empathy, clarity and confidence
- Help customers take positive steps towards financial health
World‑class training and support
You’ll start with a 4‑week, in‑office training programme (Monday–Friday, 8:30am–4:30pm), where you’ll learn:
- How to recognise vulnerability and support needs
- Regulation and signposting
- Our systems and processes
- How to deliver the right outcome for both customers and the business
Once you’re ready, you’ll move onto our weekly shift patterns, with the option to choose either from either a 35, 37.5 or a 40-hour contract.
Why Wescot?
We’re proud of our 5‑star approach to customer service and our supportive, team‑driven culture. If you bring empathy, resilience and a positive attitude, we’ll give you the tools and training to thrive.
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Ready to make a difference?
Your journey with Wescot starts 15th June 2026!
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusionare very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Helping each and every customer to financial recovery
Here at Wescot we work for a number of organisations in the UK, including all of the large banks, as well as Credit Card Providers, Energy, Telecoms etc. Organisations trust us to recover debts owed to them by their customers. We continously invest in our people to deliver high service standards to support you. Wescot will work with customers to identify affordable and sustainable repayment arrangements which are based on your individual circumstances.
Our Total Rewards Package for All Round Wellbeing
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
Colleague Wellness - We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!
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Healthcare
Healthcare - Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.
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Perks
Perks - Our Colleague Discount Programme includes Transport, Retail discounts and much more.
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Career Path & Development
Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.
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Awards & Recognition
Awards & Recognition - We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.
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Pay & Bonuses
Pay & Bonuses - Earn a competitive salary, with the opportunity to participate in fun team building incentives!
Our Values In Action
At Cabot, we care about making a meaningful impact on our people, our customers, and our communities. We believe diversity in all its forms brings different thinking styles and perspectives. That builds our creativity and ability to find a better way. It also enables us to understand the different communities that make up our society. The more we understand, the easier it is to deliver the right outcomes for our customers.
Inclusive Workplace
We are striving to be an inclusive and progressive organisation where everyone feels comfortable and enabled to be themselves at work. We value the diversity of thought that different backgrounds and cultures can bring as it makes us stronger. The more we understand each other, the easier it is to deliver the right outcomes for our consumers and to support each other. Prioritising inclusion and belonging improves collaboration and enhances people’s wellbeing; both of which are essential parts of supporting our colleagues, and in turn our business, to succeed.
Giving Back To Our Community
We give back by volunteering, and charity work, trying to make a positive impact on the communities, where we live and work and we are proud to do so.
Wescot is a great place to work. I love being in a place where you can see the positive impact you have on colleagues, clients, and customers. Everyone is given equal opportunities to have their ideas considered which helps to foster an inclusive and evolving working environment.
Subject Matter Expert
Employee Resource Groups
Our Pride Network Programme is making an impact, with the number of members and allies continuing to build. The education and awareness they are providing will prove invaluable
Women at Encore and Allies is our resource group for female colleagues and their allies across Cabot. The group serves as a support system providing education, personal growth, information, and idea sharing
Black Employee Network (BEN) is an employee resource group dedicated to empowering Black colleagues and fostering a more inclusive workplace culture. The group aims to provide a supportive community for Black employees, promoting professional development and career advancement opportunities, and advocating for equity and equality within the organisation.
Celebrating Our Achievements
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