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Project Manager

San José, Provincia de San José
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A World of Opportunity and Innovation

Step into a career where your contributions truly matter. As a member of our Call Center Team, you’ll be integral to our mission, providing essential support and guidance to our consumers.

Be at the forefront of helping people navigate their financial journeys, empowering them to make informed decisions. Our team thrives in a collaborative, vibrant, and fast-paced environment, offering all the support you need to succeed. Together, we’ll drive our consumers toward the financial freedom they seek.

  • Full Time
  • Level: All Skill Levels
  • No Weekends

Success Profile

Want to know what makes a great Call Center Team Member? Our top performers share these key traits that drive their success!

  • Drive for Results
  • Innovation and Agility
  • Leading and Enabling Change
  • Building Effective Partnerships
  • Developing Self and Others

Explore Your Career Path

As a member of our Call Center team, you have the opportunity to advance within Operations or explore a variety of career paths. Whether your interests lie in Call Center Operations or corporate roles, we’re committed to supporting your journey in finding your perfect career.

  • Grow Your Career With MCM
  • Call Center Operations
    Corporate Roles
    Process Excellence Manager
    Operations Training Specialist
    Your Dream Career

Job Description

The Project Manager will support various projects and project stakeholders throughout the organization, across various channels. This position provides project management support of the full project life cycle ensuring clear objectives, measurable goals, documented decisions and processes, targeted requirements and on-time implementation.


Responsibilities

  • Partner with project leadership to create a vision, objectives and success metrics for each project undertaken.
  • Create project plans, track and monitor progress toward milestones, lead communication efforts, complete status reports, and facilitate project meetings to drive projects to completion.
  • Identify project blockers, resources to solve issues, escalation processes and issue resolution.Ensure blockers, tasks, actions and resolutions are communicated.
  • Create and maintain project related documentation,including project plans, decision logs, action items, etc, according to business practices and document retention policies.
  • Indirectly manage people and day-to-day elements of the project scope to ensure accurate and timely completion

Required: Bachelor

Preferred: Strong academic performance

Language

Required: English C1+

Experience

Required: Minimum 3 years business experience including at least one year of Project Management.

Technical Skills

REQUIRED: Project Management, strong analytical skills, queries, extraction tools

PREFERRED: SQL, SAS, Access database, SharePoint, Power BI

PC Skills

REQUIRED: Proficiency with MS Office

PREFERRED: Visio and Project

Other Skills

Project management experience
Strong communication skills
Experience creating and maintaining project documentation

Languages

English

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status, or any other status protected under applicable law. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocr@mcmcg.com.

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Our Total Rewards Package

We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.

  • Holistic Wellness

    We’re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!

  • Work-Life Balance

    Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.

  • Healthcare

    Take advantage of comprehensive healthcare plans and options to ensure your continued health, such as an on-site psychologist, INS medical insurance, and private medical insurance, which includes dental and optical coverage.

  • Perks

    Enjoy a daily meal subsidiary and on-site cafeteria, free underground parking, rest and relaxation areas, free guest internet access, game room, gym area, and Workers Association.

  • Career Path & Development

    Grow at MCM with comprehensive paid training and development programs—including our very own MCM Academy—as well as a promote-from-within philosophy.

  • Pay & Bonuses

    Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation.

  • Awards & Recognition

    Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs or even all-inclusive vacations.

  • Tuition Assistance

    Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.

  • Asociación Solidarista

    Secure your financial future and save for what matters most - contribute 5% of your pay, and we'll add an additional 3% to fuel your future plans.

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Learn More About MCM

The company’s commitment to diversity and inclusion makes me feel valued and respected. It’s inspiring to be part of a team that celebrates different backgrounds and perspectives.

Anthony Ortega, Midland Credit Management Account Manager, San Jose

Life At MCM

A Day In the Life of an Account Manager

Get an in-depth look at what your day-to-day is going to look like once you’re an MCM Account Manager. Get a feel for what the job is once you're a part of the team and gain understanding and knowledge of what an AM really does when they come in to work in the morning.

Site Tour

Step inside the Costa Rica MCM offices and discover a vibrant community where talent and ambition thrive. Take an in-depth look at our organization and see what your passion, drive, and sense of community are building. See how you can make a meaningful impact in our consumers' lives, as well as your own. Watch our Costa Rica Site Tour Video and see the future career that's waiting for you at MCM.

Awards & Achievements

Great Place to Work Certified – 2024-2025 – Costa Rica
Costa Rica Ministry of Environment & Energy - Blue Flag Ecological Certification
CR Ministry of Labor and CR Occupational Health Council – Wellness Week Recognition for Promoting and Supporting Work Wellbeing
Together for Everyone's Wellbeing - CR's Ministry of Labor and Social Security and the National Occupational Health Council

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