Call Centre Agent

Call Centre Agent, Telford, TF3 4NT

Part time – 26 hours.

dlc are currently looking to grow our team of Call Centre Agents within our Telford office starting 14th July 2025. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

As a Call Centre Agent at dlc you will:

• Handle high volumes and of inbound and outbound calls, guiding our clients on any queries, disputes and payment processes.
• Confident and clear communicator, with the ability to talk with clients from all walks of life.
• Take payments from clients, ensuring funds are correctly allocated.
• Use active listening skills and questioning techniques to support our clients.
• Be process driven, meticulous and enjoy working in a fast-paced environment.
• Have development opportunities to be involved in other areas of the business.

You’ll begin the role with a 4-week trainingprogramme. You’ll learn about products, process and how to use our systems. This will be based in our Telford office, Monday – Friday: 9.00am – 2.00pm.

Once you’re ready to go, you’ll move into our 3 week rotational shift pattern. Working Monday – Friday 9am – 2pm including 1 in 3 Saturdays 8am – 1pm.

Your package:

Our team here at dlc have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. We’ve had the opportunity to take part in a Dragon Boat Race, Halloween Hunt, best decorated area and a whole load of other fun events! In addition to this, you’ll receive:

• Salary from £16507.13 (Average of 26 hrs per week) & rising depending on experience.
• 31 days holiday (pro rata) - including all bank holidays 
• Discount and cash back on hundreds of high-street shops.
• Fun incentives – including seasonal parties, team breakfast’s, pizza days, and games to name a few!

We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt, and have also been part of the 2024 Dragon Boat Race, raising over £1100 for charity, and have registered for 2025.

If this sounds like a company that you would like to be part of, to deliver our mission in 2025 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

We are proud to announce that Encore Capital Group, which dlc is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States. 

Diversity and inclusionare very important to us at dlc, we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At dlc we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.