Program Manager

The LC Program Manager is responsible for supporting the overall Legal Collection channel’s operations and promoting a culture of compliance in line with MCM’s Requirements. The primary responsibilities of this role are to execute on and maintain programs and processes that are lower in complexity and/or size for Legal Collections. This role involves independently operating multiple programs, processes, and business interactions simultaneously.

This role will be required to use independent decision making to execute on all components of multiple department-level programs that are lower in complexity and/or size (which entails routine problems, well known standard procedures and practices.

RESPONSIBILITIES

Execute on all components of multiple department-level programs that are lower in complexity and/or size (which entails routine problems; well know standard procedures and practices) and recommendation for continued enhancements across a network of external suppliers and internal stakeholders. 50%

Interactions with key business, legal & compliance stakeholders, external law firms/agencies 20%

Assist with department level strategic initiatives on an as needed basis 20%

Perform other duties, as assigned. 10%

MINIMUM REQUIREMENTS

EDUCATION:  Associate's 

• 2+ years of relevant business operations experience,
• Strong PowerPoint, Word, Outlook and Excel skills required
• Excellent interpersonal and communication skills

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Ability to multitask and keep track of multiple commitments; planning, attention to details, ability to adapt to change and operate in the high-pace/quality/output team
• Good problem solving and collaboration skills.
• Business and analytical skills to assist in identifying, establishing, and executing against business related priorities.

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor's 

• business operations experience in a highly  regulated industry; preferably financial services;

• experience with ADA, FCRA, FDCPA, EFTA, TCPA, GLBA, SCRA, UDAAP, particularly as applied to debt servicing and collections
• Prior Project management experience is preferred

CERTIFICATION(S):  Financial services

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Knowledge of compliance requirements, particularly as applied to debt servicing and collections

#LI-MCM

Starting Compensation

Annual Salary: $68,640.00 - $73,699.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.