Software Delivery Manager

Software Delivery Manager is a strategic leadership role responsible for overseeing the end-to-end delivery of software solutions, ensuring they meet business objectives, quality standards, and timelines. This role bridges the gap between development teams, product management, and stakeholders, driving alignment across priorities and resources. The Software Delivery Manager ensures that agile practices are effectively implemented, delivery pipelines are optimized, and teams are empowered to perform at their best. They play a key role in risk management, capacity planning, and continuous improvement, ultimately enabling organizations to scale their software capabilities efficiently and reliably.

Key Success Factors:

• Ability to thrive in a highly collaborative work environment while managing multiple projects simultaneously
• Proven ability to build rapport and establish credibility and trust with internal teams and clients
• Knowledge of application development processes, software scaling, and support
• Ability to create and maintain accurate project budgets and timelines

Position Focus Areas:

• Communicate tradeoffs to stakeholders raising business implication awareness
• Negotiate and balance the demands of competing stakeholders committed to project delivery plans and planning methodology and know when and how to prioritize competing commitments

• Proactive and timely in communications with all stakeholders.
• Understands and capable of explaining the total solution under development.
• Perform Sprint Prioritization and Planning with clients and scrum team
• Communicate business and user value of design choice options
• Serve as Product Expert to internal and external teams
• Team lead in driving accurate story estimating, keeping to project timelines, forecasting resource requirements, and managing change
• Coordinate project activities (UX, Development, Testing), and plan for resource availability

Responsibilities:

• Manage software development projects and ensure they are delivered on time and within budget. Represent the software development team to external teams, stakeholders, and customers.
• Communicate effectively with team members, customers, and external parties.
• Provide leadership to the team and inspire them to achieve their goals.
• Develop a vision for the team and work towards achieving it.
• Make sound decisions that benefit the team and the company.
• Possess strong operational skills to ensure the team's objectives are met. 
• Encourage team members to work without feeling pushed, creating a positive work environment.

Required skills:

• Experience as Software Delivery Manager (3+)
• Experience leading Application Development Projects (5+)
• Architected and implemented scalable web applications using modern frameworks (e.g., React, Angular, Node.js, Django) with a focus on performance, security, and maintainability.
• Optimized front-end performance by implementing lazy loading, code splitting, image compression, and efficient caching strategies.
• Led backend performance tuning efforts including database indexing, query optimization, and asynchronous processing to support high-traffic environments (millions of monthly users).
• Monitored and maintained site performance using tools like Google Lighthouse, New Relic, and Datadog, proactively identifying and resolving bottlenecks.
• Microservices experience like GCP, AWS or Azure (AWS is preferred)
• Bachelor’s degree in Computer Science, Computer/Software Engineering,

Education

Required: Bachelor;

Field of Study :Computer Science, Information Systems, Information Technology, Software

Language

Required: English

Experience

Required: Experience in the Software Delivery Manager, IT Manager, or Technical Product Manager role for at least 6-7 years for a software development team that was diligently applying SCRUM principles/practices.

Preferred: Experience working for a publicly traded company in a similar role

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status, or any other status protected under applicable law. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocr@mcmcg.com.