HR Representative II - US

Applicants must have current authorization to work in the United States on a full-time basis.

The HR Representative II is responsible for day-to-day management of Tier 1 & Tier 2 queries from across the organization related to HR Service Center helping employees to address concerns and solve HR issues in collaboration with office-based HR teams. Acts as a point of contact for timely and accurately resolving queries received through HR SNOW and/or emails and communicates back to the requestor. Extends support to the other HR team members in recruitment and staffing, personnel records, benefits, HRIS and training (if needed).

PRINCIPAL RESPONSIBILITIES

Functions as a contact for human resources (HR)-related questions, concerns, and issues. Responds promptly to employee questions and concerns, or refers employees to the appropriate HR team when appropriate. Develops and maintains professional, respectful, and trusting working relationships with employees and business leaders in order to provide effective HR support.

Create documentation for supported processes, and ensure those documents and procedures are consistent and accurate. Update SOPs and other documents as requested by the supervisor. Provide end-to-end support of new hire administrative processes, ensuring quality assurance including SOX guidelines are maintained. Resolve tier 0-2 incoming inquiries promoting the accuracy and integrity of employee records and data. Seamlessly direct incoming inquiries for resolution when escalation is required. Maintains and/or ensures that employee personnel files are in compliance and up to date.

Provides basic HRIS administrative support through SNOW tickets. Provides relevant reports as per SNOW tickets. Administers HRIS tasks to include processing of new hires, rehires, terminations etc.

Conducts pre-employment assessments. Processes and ensures appropriate filing of relevant paperwork. Supports new employee orientation, ensuring all new employees are aware of company values, goals, policies and procedures. Processes applicable new hire paperwork.

Supporting coverage of rest of team as needed and providing support for other duties as assigned.

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma                          

EXPERIENCE:  2-3 years of related experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• PC Skills: Microsoft Excel, Outlook, PowerPoint, Project and Word 
• Other Skills: Adaptability, Detail Oriented, Customer Service Focused
• Languages: English

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor’s                

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Technical Skills: HR systems experience (particularly Workday) is an asset. 
• PC Skills: SharePoint
• Languages: Bi-lingual (Spanish)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.