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Brighter Future
When You Join Our Team, We Join Yours
Whether you're just starting out or looking for something new, we invite you to explore a career with us. MCM knows that our people drive our success, are our innovation, and shape our future. Here you will create real, meaningful change in the lives of our consumers, colleagues, and communities. At MCM, we won’t just work together; we’ll craft an extraordinary workplace together.
Sr. Business Solutions Analyst
Gurgaon, HaryanaJob Description
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
We are looking for an experienced Pega Certified Business Architect who can fulfil the role of Sr. Business Solutions Analyst.
This is a senior role that drives the strategic direction of the organization’s systems, processes, and procedures to ensure they are aligned with the organization’s overall goals and objectives. The Sr. Business Solutions Analyst will lead research, design, document, and modify requirements and designs to support the organization’s goals and objectives.
This role will also be responsible for facilitating the scrum process for Scrum teams and ensures that the scrum is done well and the scrum goals are met. The role holder will be removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediments. The role requires assessing the Scrum Maturity of the team and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization.
Additionally, this position works with stakeholders to ensure that business objectives are met and to ensure that the proposed solutions are aligned with the organization’s strategy.
Partner with both the business and the technical team to develop high quality deliverables across all phases of delivery, from identifying and defining requirements & process flows and use cases, through to user acceptance testing.
40%
Support the maintenance and completeness of the Engage product backlog, which includes prioritization, refinement and elaboration of stories, features and epics.
10%
Participate in design and solutioning sessions to ensure platform capabilities are optimally aligned to business requirements and value realization.
15%
Driving various SCRUM ceremonies – Daily Standup, Scrum Planning, backlog refinement, retrospective, sizing etc.
25%
Collaborate with product owners, program managers, or project managers to provide the status of deliverables and overall project/program status.
10%
TOTAL
100%
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Should resemble the unique requirements for the role. May include more than one of each type. Each requirement should have its own bullet point.
- Intermediate to advanced proficiency in the MS Office Suite and Visio.
- Intermediate to advanced proficiency with Pega Cloud Systems.
- Expert knowledge of system architecture and design best practices.
- Strong analytical, problem solving, and decision-making skills.
- Exceptional communication, presentation, facilitation, and interpersonal skills.
- Ability to work independently and in a team environment.
- Experience playing the Scrum Master role for at least 3 years for a software development team helping them meet quality and timeline goals.
- Knowledge of Scrum Management tools like (Preferably Azure DevOps/ VSTS)
- Knowledge and/or experience with widely successful Agile techniques, techniques for filling in the intentional gaps left in the Scrum approach (example: Burndown, Retrospective, Release, Changes)
- Excellent communication and coaching skills
- Strong problem-solving skills and should be able to navigate in difficult situation
What We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at careers.india@mcmcg.com.
Success Profile
No matter the role, our most successful team members embody a winning combination of these qualities.
- Drive for Results
- Innovation and Agility
- Leading and Enabling Change
- Building Effective Partnerships
- Developing Self and Others
Our Values In Action
Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people – we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact.
The Encore Promise
The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people’s feedback and is rooted in real experiences of people working at Encore.
Inclusion and Belonging
We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work.
Improving Our Communities
Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere.
We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture.
Managing Director, India
Life At MCM
Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success.
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