Senior Manager, HR Compliance, Risk, and ER Management

Lead the strategy, design, implementation, ongoing program management, policies and procedures, selection and management of related systems, and governance committees for HR Compliance and Risk Management, Employee Relations, and Safety/Crisis Management practices. Ensure the proper tracking, implementation, and training of employment laws, regulations, and industry practices. Oversee the regular review, update, and management of HR policies and key risk register, and establish framework to monitor and test controls put in place to ensure HR compliance, minimize risk, and ensure the timely response to audit requests. Work collaboratively with HR, Legal, Risk and Compliance, and Audit teams and provide coaching and consulting as needed. Responsible for HR Compliance and Risk Management reporting.

RESPONSIBILITIES

HR Compliance and Risk Management, Employee Relations (ER), and Safety/Crisis Management Frameworks and Governance: Lead the strategy, design, implementation, ongoing program management, policies and procedures, selection and management of related systems (e.g., Navex Ethicspoint complaint/incidence management), and governance committees for the 1 HR Compliance and Risk Management, 2) Employee Relations (complaint/investigation management, open-door strategy and campaigns, discrimination/harassment prevention, performance improvement), and 3) Safety/Crisis Management (e.g., business continuity planning, workplace safety and violence management, OSHA compliance) practices to ensure compliance with federal/national, state, and local regulations and a positive workplace culture with productive employee relations.

Legal and Regulatory Change Management: Ensure the proper tracking, implementation, and training of employment laws, regulations, and industry practices impacting HR policies, practices, procedures, and programs in a law repository to proactively ensure compliance and minimize risks and ER issues. Manage any HR compliance/risk related vendors including applicable contract management, in partnership with the Legal department.

HR Policy, Risk, Audit, and Case Management: Oversee the regular review, update, and management of HR policies and HR’s key risk register, working in partnership with Legal, Risk and Compliance, and HR department team members. Conduct an annual risk assessment and create/update/monitor Key Risk Indicators to identify and manage potential risks. Establish framework to monitor and test controls put in place to ensure HR compliance and minimize risk. Ensure the timely response to requests related to internal and external audits including those from Issuers and Regulatory bodies. Conduct ER-related case reviews and provide improvement suggestions. Handle sensitive or complex ER cases, working with internal and external Legal counsel as needed.

Coaching, Consulting, and Training: Provides leadership and guidance to the HR team on best practices and changes to internal practices to ensure compliance and minimize risk. Coach and provide thought partnership to HRBP members in the areas of conducting internal investigations, performance improvement/management, safety/crisis management, and employment laws. Oversee the development of required toolkits and training for HR team, leaders, and employees including the annual review of employee onboarding documents. As needed, consult or coach leaders and employees on HR compliance, risk management, ER, or safety/crisis matters.

HR Compliance and Risk Management Reporting: Analyze trends, provide benchmarking data, research, and facilitate sharing of best practices internally, and track and share monthly and quarterly reports including Key Risk Indicator (KRI) reporting.

Management of Direct Reports

Perform other duties, as assigned

TRAVEL REQUIRMENTS:  

Domestic Travel:   5%                     International Travel: No Travel Requirements

MINIMUM REQUIREMENTS

EDUCATION:  Bachelor's                 FIELD OF STUDY:  Human Resources, Law (JD) or related field

EXPERIENCE:  Minimum of 8+ years of Human Resources, employment law, compliance and risk management or other relevant experience.

CERTIFICATION(S):  HR Certifications such as SHRM-SCP, HRCI GPHR/SPHR or willing to complete within 6 months of tenure.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Possess strong communication, advocacy, and negotiation skills across all levels of organization.
• Has a strong working knowledge of multi-state best practices as it relates to payroll, benefits, wage and hour, etc.
• Demonstrated ability to drive strategic outcomes and advice on worker-related issues across all levels of the organization with minimal supervision
• Strong personal ethical integrity and respect for confidentiality
• Experience building compliance and risk management frameworks, establishing and leading governance committees, and employee relations best practices.
• Experience identifying critical issues and priorities; providing appropriate discretion and direction to resolve
• Skilled in MS Office (Word, Excel, & PowerPoint).
• Proven ability to track, analyze, and effectively present data to identify trends and provide reporting, analysis, and recommendations to senior Leadership.
• Solid judgment and experience assessing risk relative to the business.
• Exhibits empathy and emotional intelligence.

PREFERRED QUALIFICATIONS

EDUCATION:  Master's or Advanced                         FIELD OF STUDY:  Same as min requirements

EXPERIENCE:  10+ years of Human Resources, employment law, compliance and risk management or other relevant experience.

CERTIFICATION(S):  JD and State Bar membership in one or more states.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Previous leadership experience leading a small team of HR professionals
• Expert knowledge of multi-state US employment law.
• Significant experience navigating complex employment law issues & partnering to bring cases to closure with Legal and HR

#LI-MCM

Starting Compensation

Annual Salary: $128,000.00 - $166,300.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.