Building A
Brighter Future
When You Join Our Team, We Join Yours
Whether you're just starting out or looking for something new, we invite you to explore a career with us. MCM knows that our people drive our success, are our innovation, and shape our future. Here you will create real, meaningful change in the lives of our consumers, colleagues, and communities. At MCM, we won’t just work together; we’ll craft an extraordinary workplace together.
IT Data Analyst
San José, Provincia de San JoséJob Description
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
The IT Data Analyst plays a critical role in leveraging data analytics and their knowledge of IT strategies to drive data-driven business decisions and solve complex problems. Duties include collaborating with cross-functional teams and stakeholders to extract, analyze, and interpret data, create actionable data-driven insights and reports, and perform analysis across a variety of high-impact projects. Ideal candidates are passionate about breaking down problems, building solutions, and thrive in a fast-paced, dynamic environment.
RESPONSIBILITIES
Analyze complex datasets to identify trends, patterns, and opportunities.- Lead end-to-end data procurement and management lifecycle, from requirement gathering to data processing, modeling, and providing recommendations.- Define and implement data acquisition and integration logic, selecting an appropriate combination of methods and tools within the defined technology stack to ensure optimal scalability and performance of the solution.- Transform data into readable, goal-oriented reports that drive innovation and growth. 40%
Develop and implement databases, data collection systems, and data analytics strategies to optimize efficiency and data quality.- Communicate data-driven insights and recommendations to influence strategic decision-making.- Create documentation for dashboards, reports, and other data projects for knowledge sharing.- Collaborate with cross-functional teams to identify new opportunities that require modern analytical and modeling techniques. Collaborate with the Data Quality and Data Governance Teams to identify key data quality metrics and trends.
Identify and define new process improvement opportunities.- Work closely with multiple stakeholders to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-making.- Analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity. 35%
Create and maintain rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources
Develop, maintain, and enhance user-friendly reports and dashboards using tools like “Power BI” to support IT and business stakeholder needs. 20%
Perform other duties, as assigned. 5%
MINIMUM REQUIREMENTS
EDUCATION: Bachelor's FIELD OF STUDY: Information Technology / data science/ industrial engineering
EXPERIENCE: 3+ years in an IT analytical role or working in process improvement or data warehouse.
English: B2+ Advanced
CERTIFICATION(S): Certification(s) required
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Experience in designing and running queries, storytelling with data.
- Experience with reporting tools such as Power B, ExceI, Tableau. Working with Azure datalake or SQL databases a plus
- Python
- Relational databases
- Proficiency with MS Office, especially Excel
- Stakeholder management
- Change managements
- Strong communication skills
PREFERRED QUALIFICATIONS
EDUCATION: Bachelor's FIELD OF STUDY: Information Technology / data science/ industrial engineering
What We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocr@mcmcg.com.
Success Profile
No matter the role, our most successful team members embody a winning combination of these qualities.
- Drive for Results
- Innovation and Agility
- Leading and Enabling Change
- Building Effective Partnerships
- Developing Self and Others
Our Total Rewards Package
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
We’re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!
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Work-Life Balance
Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.
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Healthcare
Take advantage of comprehensive healthcare plans and options to ensure your continued health, such as an on-site psychologist, INS medical insurance, and private medical insurance, which includes dental and optical coverage.
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Perks
Enjoy a daily meal subsidiary and on-site cafeteria, free underground parking, rest and relaxation areas, free guest internet access, game room, gym area, and Workers Association.
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Career Path & Development
Grow at MCM with comprehensive paid training and development programs—including our very own MCM Academy—as well as a promote-from-within philosophy.
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Pay & Bonuses
Earn a competitive salary. All employees are eligible for uncapped incentives or annual bonus compensation.
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Awards & Recognition
Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs or even all-inclusive vacations.
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Tuition Assistance
Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.
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Asociación Solidarista
Secure your financial future and save for what matters most — contribute 5% of your pay, and we'll add an additional 3% to fuel your future plans.
Our Values In Action
Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people – we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact.
The Encore Promise
The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people’s feedback and is rooted in real experiences of people working at Encore.
Inclusion and Belonging
We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work.
Improving Our Communities
Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere.
You get to work with extraordinarily talented, dedicated people. It’s not the kind of place where you succeed when someone else fails. We’re a consensus-driven company that’s built on trust.
President of Midland Credit Management
Life At MCM
Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success.
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