Call Centre Agent

Call Centre Agent, Glasgow G2 7HF, a short walk from Glasgow Central Station – Starting 3rd November!

• Salary: Starting from £25,396.80 and progressing to £26,856.80 (based on experiance and a 40 hrs contract)
• Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
• Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 9am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shifts. 
• Training: 6 weeks with a dedicated L&D Trainer supporting you.

Wescot Credit Services are seeking dedicated Call Centre Agents to join our TSB team, this is an exciting opportunity to become a valued member of the team!

In this role, you will be the first point of contact for vulnerable customers, providing them with the support and empathy they need to navigate their financial challenges. 

You’ll handle both inbound and outbound calls, using your empathy and resilience to build rapport and help customers find affordable repayment solutions. By listening and understanding their struggles, you will make a positive impact on their financial recovery.

Key Responsibilities:

• Provide 5-star customer service, you will be the first point of contact, offering compassionate and professional support.
• Identify vulnerable customers, you will recognise signs of vulnerability ensuring the right support is given.
• Handle inbound and outbound calls, you will support customers through their financial struggles with care and understanding.
• Conduct detailed affordability assessments, you will assess each customers affordability before setting up payment plans.
• Create tailored repayment plans, you will help customers create affordable repayment options to get them back on track.
• Update multiple systems, you will accurately record customer interactions and outcomes across various internal systems, ensuring data is up-to-date and compliant with regulatory standards.
• Collaborate with colleagues, you will share insights and best practices, contributing to a supportive team environment.

If you’re passionate about making a difference, helping people, and working in a supportive environment, we want to hear from you!

Benefits include:

• 31 days holiday including bank holidays.
• Discounts and cash back on hundreds of high-street shops
• Optional private healthcare plan (BUPA)
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Ongoing support and development from our in-house team
• Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!

Why work at Wescot Credit Services:

• Summer and Christmas Parties.
• Mandatory annual salary review.
• Company funded Health & Wellbeing Initiatives.
• See what our colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

WescotCredit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusionare very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

CCAGLA