Building A
Brighter Future
When You Join Our Team, We Join Yours
Whether you're just starting out or looking for something new, we invite you to explore a career with us. MCM knows that our people drive our success, are our innovation, and shape our future. Here you will create real, meaningful change in the lives of our consumers, colleagues, and communities. At MCM, we won’t just work together; we’ll craft an extraordinary workplace together.
Business Information Analyst
Gurgaon, HaryanaJob Description
This role will develop and build the ongoing queries which will create the content in the Interaction Analytics system. Through the use of interpolative thought and creative solutioning correlations and causal relationships between calls and outcomes will be established and evaluated. This person will compile data, reports, and requirements into queries, and dashboard content for business consumption.
Responsibilities
Communicate with the business and stake holders on requirements and analytical findings. 20%
Compile reports and present findings. 20%
Develop dashboard content. 20%
Develop queries and create content in the speech analytics system. 20%
Track trends and follow behavioral actions to improve results. 20%
Education
Required: Bachelor; Any
Preferred: Master or Advanced
Language
Required: English
Experience
Required:
Knowledge of database procedures and Microsoft SQL Server concepts and SSIS. Developing visual reports, and dashboards using Power BI desktop. understanding of the C#, python programming language and experience working with client-server desktop and web applications.
Develop operational reports, create dashboards and visual interactive reports using Power BI & VBA, perform DAX queries and functions. To perform SQL querying for best results and use filters and graphs for a better understanding of the data. Strong proficiency with SQL ability to create fast and efficient database queries, including joining and cross-referencing cells from several tables. Ability to create ETL SSIS package for data transformation.
Preferred:
Strong business knowledge. Great communication skills – both written and verbal, concise impactful report development, strong knowledge of the business, QA, and L&D, ability to build relationships with key players, time management skills, analytical and creative.. Proficiency with MS Office, especially Excel.
What We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com
Success Profile
No matter the role, our most successful team members embody a winning combination of these qualities.
- Drive for Results
- Innovation and Agility
- Leading and Enabling Change
- Building Effective Partnerships
- Developing Self and Others
Our Values In Action
Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people – we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact.
The Encore Promise
The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people’s feedback and is rooted in real experiences of people working at Encore.
Inclusion and Belonging
We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work.
Improving Our Communities
Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere.
We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture.
Managing Director, India
Life At MCM
Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success.
Celebrating Our Achievements
Explore Our Company
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Encore’s Midland Credit Management India Operations Pledges an Additional Rs. 17 Million to Local Non-profit Organizations
Fueled by our Mission, Vision and Values, our commitments to the NCR and India showcase our strong belief that it is only by first creating the right environments.
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Colleague Corner: How Encore’s Global LGBTQ+ Colleagues Live Our Values with Pride
For Pride Month, we reached out to four global colleagues who are part of the LGBTQ+ community to share their experiences at MCM.
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How Women Thrive at Work in MCM India’s Inclusive, Collaborative Culture
One of Encore Capital Group’s core Values is to be inclusive and collaborative. That means embracing our differences and working together to ensure everyone can thrive at work.
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