Business Information Analyst

This role will develop and build the ongoing queries which will create the content in the Interaction Analytics system. Through the use of interpolative thought and creative solutioning correlations and causal relationships between calls and outcomes will be established and evaluated. This person will compile data, reports, and requirements into queries, and dashboard content for business consumption.
Responsibilities
Communicate with the business and stake holders on requirements and analytical findings. 20%

Compile reports and present findings. 20%

Develop dashboard content. 20%

Develop queries and create content in the speech analytics system. 20%

Track trends and follow behavioral actions to improve results. 20%
Education

Required: Bachelor; Any

Preferred: Master or Advanced

Language

Required: English



Experience

Required:

• Knowledge of database procedures and Microsoft SQL Server concepts and SSIS. Developing visual reports, and dashboards using Power BI desktop. understanding of the C#, python programming language and experience working with client-server desktop and web applications.

• Develop operational reports, create dashboards and visual interactive reports using Power BI & VBA, perform DAX queries and functions. To perform SQL querying for best results and use filters and graphs for a better understanding of the data. Strong proficiency with SQL ability to create fast and efficient database queries, including joining and cross-referencing cells from several tables. Ability to create ETL SSIS package for data transformation.

Preferred:

Strong business knowledge. Great communication skills – both written and verbal, concise impactful report development, strong knowledge of the business, QA, and L&D, ability to build relationships with key players, time management skills, analytical and creative.. Proficiency with MS Office, especially Excel.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com