Sr. Specialist/ Assistant Manager, Benefits

Manages Benefits processes to support deployment of Total Rewards Strategy. Performs complex analytics and provides insights based on data to support functional decision making. Works under limited supervision. Solves problems which are moderate in scope and complexity.

The Assistant Manager – Benefits is responsible for supporting the design, implementation, and administration of the organization’s benefits programs. This includes salary structures, incentive plans, benefits programs, benchmarking, compliance, and reporting to ensure competitiveness and alignment with the company’s strategy.

State the primary responsibilities of the role and the primary tasks for each function.

Benefits Reporting & Analytics Lead

• Own end-to-end reporting for benefits programs (insurance, wellness, employee life cycle etc)
• Develop and maintain dashboards to track utilization, cost trends, and employee engagement.
• Analyze data to identify patterns, gaps, and opportunities for optimization.
• Present insights to HR leadership and support decision-making.

40%

Vendor & Program Performance Analyst

• Monitor SLAs and KPIs of benefits vendors using data.
• Adherence on data accuracy on monthly data sharing with insurance vendors
• Track claims data, service turnaround times, and employee feedback.
• Support quarterly and annual reviews with vendors using performance metrics.​

25%

Policy & Compliance Coordinator

• Ensure benefits programs comply with internal policies.
• Maintain documentation and audit trails for all benefits-related activities.
• Support internal and external audits with accurate data and reports

10%

Employee Experience & Communication Partner

• Collaborate with internal teams to design communication plans for benefits rollouts.
• Use data to segment employee groups and tailor messaging.
• Track effectiveness of communication campaigns through engagement metrics.

15%

Process Improvement & Automation Champion

• Identify manual processes in benefits administration and propose automation.
• Work with HRIS/tech teams to streamline data flows and reporting.
• Use analytics to measure impact of process changes on efficiency and employee satisfaction.

10%

TOTAL

100%

EXPERIENCE:  Required: 3-5 years in progressive HR roles, with at least 3 years in benefits. Knowledge in HR research methodology, survey development, statistics, and data analysis and reporting. Advanced Proficiency with Microsoft Word, Excel, Power Point, Outlook. HRIS, Experience maintaining confidential data.

• Good communication and stakeholder management skills.
• Detail-oriented and highly organized

• Assist in the development and administration of benefits policies, frameworks, and salary structures.
• Conduct benchmarking and market analysis using benefit surveys
• Analyze internal benefit and employee life cycle data.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Strong analytical skills and proficiency in Excel
• Familiarity with HRIS systems.
• Knowledge of labor laws and statutory compliance in India (or relevant geography).
• Good communication and stakeholder management skills.
• Detail-oriented and highly organized.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com