
Legal Assistant, Legal Collections
Middleburg Heights, OhioA World of Opportunity and Innovation
Step into a career where your contributions truly matter. As a member of our Call Center Team, you’ll be integral to our mission, providing essential support and guidance to our consumers.
Be at the forefront of helping people navigate their financial journeys, empowering them to make informed decisions. Our team thrives in a collaborative, vibrant, and fast-paced environment, offering all the support you need to succeed. Together, we’ll drive our consumers toward the financial freedom they seek.
- Full Time
- Level: All Skill Levels
- No Weekends
Success Profile
Want to know what makes a great Call Center Team Member? Our top performers share these key traits that drive their success!
- Drive for Results
- Innovation and Agility
- Leading and Enabling Change
- Building Effective Partnerships
- Developing Self and Others
Explore Your Career Path
As a member of our Call Center team, you have the opportunity to advance within Operations or explore a variety of career paths. Whether your interests lie in Call Center Operations or corporate roles, we’re committed to supporting your journey in finding your perfect career.
- Grow Your Career With MCM
- Call Center OperationsCorporate RolesProcess Excellence ManagerOperations Training SpecialistYour Dream Career
Job Description
Responsible for supporting Legal and Operations teams during daily operations.This position will collaborate with a team of attorneys, paralegals, and legal assistants locally, domestically, and internationally, in pursuit of a highly efficient legal and operational business practice.Responsible for a variety of administrative legal functions including manual and electronic filing of legal documents, telephone interaction with court staff, supporting tasks in the electronic system of record ILMS, and liaising with in-house attorneys to facilitate the review and execution of documents.
RESPONSIBILITIES
- Scan, print, and sort documents with a high degree of accuracy and organization.
- Process inbound and outbound mail including USPS, FedEx, and UPS.
- File manual and electronic legal documents with courts.
- Provide phone support through incoming calls on the legal line- set hearings, respond to specific requests, and give case updates, as needed.
- Update case status in case management system.
- Perform other duties, as assigned.
MINIMUM REQUIREMENTS
EDUCATION: High School Diploma
EXPERIENCE: 1-2 years administrative support
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Basic Microsoft Office skills (Word, Outlook, Excel) and Adobe Acrobat
- Strong organizational skills
- Ability to manage the printing, scanning, and sorting of documents
- Ability to handle/process a large workload and volume
- Ability to maintain the confidentiality of sensitive information
- Ability to operate a variety of office equipment (e.g., printers, scanners, fax machines)
PREFERRED QUALIFICATIONS
EDUCATION: Associate's
FIELD OF STUDY: Administrative, Legal, or similar field
EXPERIENCE: 1-2 years Administrative, Legal, and/or previous office experience
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Knowledge of legal concepts, terminology, principles, and procedures necessary to understand court filing requirements
- Knowledge of online e-filing vendors (e.g., PACER) and legal search engines (e.g., WestLaw and LEXIS)
- Knowledge of basic mailroom concepts, including processing of inbound and outbound mail
- Ability to handle the manual paper and electronic filing of documents with courts
- Ability to track and comply with deadlines
- Ability to maintain, organize, and compile information and documents from various sources in a functional order
If you are wondering why you should work for us, here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.
Our Total Rewards Package
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
We’re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!
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Work-Life Balance
Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.
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Healthcare
Take advantage of comprehensive healthcare plans and options including medical, dental, and vision insurance planscal, dental and vision insurance plans to ensure your continued health, plus wellness reimbursements for fitness membership, Weight Watchers, nutrition coaching, mental health and fitness apps, Employee Assistance Program (EAP), group sports, and more!
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401(K) Match
Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
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Career Path & Development
Grow at MCM with comprehensive paid training and development programs—including our very own MCM Academy—as well as a promote-from-within philosophy.
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Pay & Bonuses
Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation.
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Awards & Recognition
Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs!
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Tuition Assistance
Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.
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Volunteerism Support
Enjoy up to 8 hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to $2,500 per employee annually.

I enjoy coming to work knowing I am helping people get into financial freedom and making a difference in their lives. I love working at a place where hard work is appreciated and recognized.
Account Manager, St. Cloud
Life At MCM
A Day In the Life of an Account Manager
Get an in-depth look at what your day-to-day is going to look like once you’re an MCM Account Manager. Get a feel for what the job is once you're a part of the team and gain understanding and knowledge of what an AM really does when they come in to work in the morning.
Site Tour
Step inside the US MCM offices and discover a vibrant community where talent and ambition thrive. Take an in-depth look at our organization and see what your passion, drive, and sense of community are building. See how you can make a meaningful impact in our consumers' lives, as well as your own. Watch our US Site Tour Video and see the future career that's waiting for you at MCM.
Awards & Achievements


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