IL-TA
Gurgaon, HaryanaA World of Opportunity and Innovation
Step into a career where your contributions truly matter. As a member of our Call Center Team, you’ll be integral to our mission, providing essential support and guidance to our consumers.
Be at the forefront of helping people navigate their financial journeys, empowering them to make informed decisions. Our team thrives in a collaborative, vibrant, and fast-paced environment, offering all the support you need to succeed. Together, we’ll drive our consumers toward the financial freedom they seek.
- Full Time
- Level: All Skill Levels
- Salary: $63K-$96K
Success Profile
Want to know what makes a great Call Center Team Member? Our top performers share these key traits that drive their success!
- Drive for Results
- Innovation and Agility
- Leading and Enabling Change
- Building Effective Partnerships
- Developing Self and Others
Explore Your Career Path
As a member of our Call Center team, you have the opportunity to advance within Operations or explore a variety of career paths. Whether your interests lie in Call Center Operations or corporate roles, we’re committed to supporting your journey in finding your perfect career.
- Grow Your Career With MCM
- Call Center OperationsCorporate RolesProcess Excellence ManagerOperations Training SpecialistYour Dream Career
Responsibilities
A Consumer Facing Temporary Worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager’s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.
Consumer Facing temp workers have direct or indirect contact with consumers of Encore subsidiaries, and some examples are temporary roles as Account Managers, Attorneys, and Marketing and Compliance roles.
Direct Contact: Temporary roles involving direct communication with consumers, including both telephone and written communications.
Indirect Contact: Temporary roles with
Responsibilities that have the potential to impact the consumer experience.
Responsibilities
A Consumer Facing Temporary Worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign an NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work onsite under a manager’s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.
Consumer Facing temp workers have direct or indirect contact with consumers of Encore subsidiaries.
Direct Contact: Temporary roles involving direct communication with consumers, including both telephone and written communications.
Indirect Contact: Temporary roles with
Responsibilities that have the potential to impact the consumer experience.
Position Status
Full time
MCM is a great place to work. I love it for the friendly work environment and high-class facilities, smooth management, and the perks provided to its employees. MCM is top class.
Internal Legal Specialist
Life At MCM
A Day In the Life of an Account Manager
Get an in-depth look at what your day-to-day is going to look like once you’re an MCM Account Manager. Get a feel for what the job is once you're a part of the team and gain understanding and knowledge of what an AM really does when they come in to work in the morning.
Site Tour
Step inside the MCM India offices and discover a vibrant community where talent and ambition thrive. Take an in-depth look at our organization and see what your passion, drive, and sense of community are helping to build. See how you can make a meaningful impact in our consumers' lives, as well as your own. View our India Site Tour Video and see the future career that's waiting for you at MCM.
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