IL-TA
Gurgaon, HaryanaA World of Opportunity and Innovation
Step into a career where your contributions truly matter. As a member of our Call Center Team, you’ll be integral to our mission, providing essential support and guidance to our consumers.
Be at the forefront of helping people navigate their financial journeys, empowering them to make informed decisions. Our team thrives in a collaborative, vibrant, and fast-paced environment, offering all the support you need to succeed. Together, we’ll drive our consumers toward the financial freedom they seek.
- Full Time
- Level: All Skill Levels
- Fixed Salary + Incentive
Success Profile
Want to know what makes a great Call Center Team Member? Our top performers share these key traits that drive their success!
- Drive for Results
- Innovation and Agility
- Leading and Enabling Change
- Building Effective Partnerships
- Developing Self and Others
Explore Your Career Path
As a member of our Call Center team, you have the opportunity to advance within Operations or explore a variety of career paths. Whether your interests lie in Call Center Operations or corporate roles, we’re committed to supporting your journey in finding your perfect career.
- Grow Your Career With MCM
- Call Center OperationsCorporate RolesProcess Excellence ManagerOperations Training SpecialistYour Dream Career
Job Description
A Consumer Facing Temporary Worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager’s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.
Consumer Facing temp workers have direct or indirect contact with consumers of Encore subsidiaries, and some examples are temporary roles as Account Managers, Attorneys, and Marketing and Compliance roles.
Direct Contact: Temporary roles involving direct communication with consumers, including both telephone and written communications.
Indirect Contact: Temporary roles with
Responsibilities that have the potential to impact the consumer experience.
Responsibilities
A Consumer Facing Temporary Worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign an NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work onsite under a manager’s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.
Consumer Facing temp workers have direct or indirect contact with consumers of Encore subsidiaries.
Direct Contact: Temporary roles involving direct communication with consumers, including both telephone and written communications.
Indirect Contact: Temporary roles with
Responsibilities that have the potential to impact the consumer experience.
Position Status
Full timeOur Total Rewards Package
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
We’re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!
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Work-Life Balance
Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, leave donation program, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.
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Healthcare
Take advantage of comprehensive healthcare plans and options to ensure your continued health, insurance coverages, in-house gymnasium and recreation amenities, doctor consultations, health check-up camps, on-site psychologist, Employee Assistance Program (EAP), wellness app, and more.
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Perks
Enjoy office transport services, free online books library, free daily healthy meals, on-site cafeteria, games rooms, relaxation areas, employee group discount program, and our concierge support to optimize your workday.
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Career Path & Development
Grow at MCM with comprehensive paid training and development programs—including our very own MCM Academy—as well as a promote-from-within philosophy.
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Awards & Recognition
Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs!
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Pay & Bonuses
Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation.
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Tuition Assistance
Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.
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Volunteerism Support
Enjoy up to 8 hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations for our employees.
MCM is a great place to work. I love it for the friendly work environment and high-class facilities, smooth management, and the perks provided to its employees. MCM is top class.
Internal Legal Specialist
Life At MCM
A Day In the Life of an Account Manager
Get an in-depth look at what your day-to-day is going to look like once you’re an MCM Account Manager. Get a feel for what the job is once you're a part of the team and gain understanding and knowledge of what an AM really does when they come in to work in the morning.
Site Tour
Step inside the MCM India offices and discover a vibrant community where talent and ambition thrive. Take an in-depth look at our organization and see what your passion, drive, and sense of community are helping to build. See how you can make a meaningful impact in our consumers' lives, as well as your own. View our India Site Tour Video and see the future career that's waiting for you at MCM.
Awards & Achievements
Explore Our Company
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Encore’s Midland Credit Management India Operations Pledges an Additional Rs. 17 Million to Local Non-profit Organizations
Fueled by our Mission, Vision and Values, our commitments to the NCR and India showcase our strong belief that it is only by first creating the right environments.
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How Women Thrive at Work in MCM India’s Inclusive, Collaborative Culture
One of Encore Capital Group’s core Values is to be inclusive and collaborative. That means embracing our differences and working together to ensure everyone can thrive at work.
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Leadership Insights
MCM's President Ryan Bell talks about helping customers and what makes MCM a great place for to have a career.
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