Business Analyst IND

PRINCIPAL RESPONSIBILITIES

Core responsibilities: 70%

a.    Collect, analyze, and interpret data to identify trends and improvement opportunities

b.    Analyze data and prepare reports & dashboards to support decision-making.

c.    Should be able to create presentations for effective storytelling. 

d.    Work closely with internal teams & leadership, including Operations, Quality, and IT, to implement improvement initiatives.

e.    Participate in cross-functional meetings and contribute to problem-solving discussions.

f.    Assist in identifying inefficiencies in operational processes and suggest improvements.

Adhoc responsibilities: 30%

a.    Assist in executing process improvement projects and initiatives.

b.    Support project documentation, including Standard Operating Procedures (SOPs) and workflows.

c.    Monitor project progress and ensure timely execution of improvement initiatives.

d.    Support training and change management efforts to drive adoption of new processes.

e.    Track key performance indicators (KPIs) and process metrics

MINIMUM REQUIREMENTS

EDUCATION:  Bachelor's                  FIELD OF STUDY:  Any

EXPERIENCE:  Collections / Should have worked in multiple workgroups

CERTIFICATION(S):  FDCPA, State Laws, Collections Concepts and practices; Knowledge of Sailors and Soldiers Relief Act and other relevant compliance information.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES

a. Critical thinking and problem solving: Given the nature of the work that we do, the candidate should be able to provide critical thinking and a resolution to stakeholder queries.

b .Change management: This candidate should be able to focus on the people side of change, including changes to business processes, systems and technology and organization structures. The responsibilities include creating and implementing change management strategies and plans that maximize the output of the quality function.

c. Support communication efforts: Support the design, development, delivery and management of communications.

d.The candidate should be able to liaise with stakeholders across the sites to periodically share the best practices observed in the US and CR sites.

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor's                  FIELD OF STUDY:  Any

EXPERIENCE:  Well versed with Operational procedures and metrices

CERTIFICATION(S):  NA

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

•    Should be able to identify trends and patterns on any given set of data.
•    Advance Excel knowledge 

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com